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There's NO tag on the right arm loveseat like there is on the left arm! The 2 pillows that came with it are also much smaller than the 2 new pillows that came with the left arm sofa! The right arm loveseat is darker, it smells and the cushion has a stain on it! You can clearly see the difference between the two pieces! I call Logan back, explained my GRT conversation, and he says you'll need to call the store tomorrow as there's no manager today. I say, I have to call back? You can't call me tomorrow after you speak to your manager and she says no. She says, I'm sorry you'll have to call back tomorrow as there's no manager today. I call GRT and tell them what's happened. He also warns me that the Customer Service from GRT is horrible. I call Logan directly, tell him what's happened and he says you'll need to call GRT (Guest Response Team) as he and/or the store can't do anything. We now know why he flipped the cushion - there's a large stain on it! I'm NOT exactly sure where this right arm loveseat came from but it's NOT new! It's NOT the same color! It's used AND it has an oder! And, remembering back to the delivery the delivery guy flipped one of the cushions prior to taking a picture saying something like oh the zipper was in front.ok, whatever I wasn't really paying attention as I'm standing back keeping my distance - pandemic remember! After some back and forth and #ashleyhomestore #ashleyfurniture not wanting to deliver partial orders, they delivered my partial order. I say, ok and I want those 2 pieces delivered on 1/7. So, I had a very direct conversation with the CS rep as well as texting Logan letting him know of his lies!ĬS says, oh the right arm loveseat just happens to be arriving on 1/5 but the middle section isn't slated for mid-Jan. Logan told me the sectional was ready to be delivered. Long story short - ONLY 1 of the 3 sections are in! Remember, back in Dec. But, if want to talk to somebody about sales.they'll answer the phone! 12/31 - I text and no response, 1/2- 2 texts and no response, 1/4 - I text and no response SO I call the store on 1/4, 3 times waiting on hold over an hour, before I actually get ahold of the 1 Customer Service employee that's handling their IVR Options 1, 2 and 3. I remember that I haven't talked to Logan. Finally, Logan says ok call me back after Christmas to schedule for 1/7. He's adamant about having it delivered in Dec., for some reason, and I continue to remind him that's impossible. I remind him that we're not in TN, won't be in TN during that timeframe and would like to reschedule the delivery for. I get a call from our sales person, Logan Poff, saying the 3 piece sectional is in and can be delivered mid Dec. (Being a past Ashley Furniture customer and supporting a local WI business, I just brush it off - there's always unhappy customers, right?)įirst, early Dec. Store employees, yes multiple, come up to us and apologize for her behavior and give us 2 bottles of water. Of course, the furniture isn't in and who knows when it will.Ĭlue #1 - unhappy customer walks up to us as we're buying our furniture and proceeds to complain about the customer service. They deny you the right to speak with a supervisor when you feel they are not resolving the problem., and on top of everything they don't call you back the supervisor when you do ask for them to call you back.- Went into the Ashley Home Store in Brentwood, TN to buy new furniture. Ashley Furniture store customer support located in Winnipeg is dishonest. With respects to the delivery staff thank you for doing such a good job. The quality of this furniture is not there. He was embarrassed he said to even have to tell me this as this is the third table I have been waiting on. The delivery staff took photos of it on the truck to show me the photos and said he didn't want to take this off the truck into my house. Yet Ashley Furniture Store expected this table to be delivered this way to the customer. My last table was put on delivery truck with scratches on it and green tape showing the defects of the table. I had 3 tables so far and all three defected waiting on resolution but only getting the run around with Ashley Furniture Store. Sometimes conversation in frustration with them over 15 minutes trying to speak with a supervisor who may know what is going on. Then when asked to speak to a supervisor they give you a hard time not wanting to transfer your call. One receptionist did not know what she was talking about another receptionist claimed I had no account under my phone number. They are not trained well enough to deal with issues concerning clients complaints especially when they have the file in front of them pertaining to your account and things have already been documented and can not read what is on file. The receptions I have spoken with are not at all familiar with what they are doing. Ashley Furniture Store has terrible customer service staff.
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